Community Platform Administrator job – Anaplan, Inc. – Minneapolis, MN


Community Platform Administrator

Anaplan, Inc.

Minneapolis, MN

Anaplan

We’re building truly hardcore, high-end technology. From our calculation engine and in-memory data store, to apps and predictive analytics, amazing technology is being developed every day.

We’re addressing a $100B/year problem for global businesses. It’s challenging—and it’s fun. We work hard, and we love to see our efforts paying off.

With 600 customers and 100% growth year-over-year, Anaplan’s software is solving some of the most complex challenges in the business world. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business.

See more about Anaplan here and how we have been recognized as a company here .

Anaplan’s Community Platform Administrator is the nerve center of our Community and Content team . The primary function s of the Community Capabilities Administrator are to:

E nsure day-to-day user engag ement on the Anaplan Community

S pearhead all Community reporting functions

P roactively monitor community engagement levels

C ollaborate with the community team and business stakeholders to assess program, community, and Anaplan user engagement, health, and overall success.

You will report to the Director of Community and Content , and work closely within a core Community team, alongside Customer Care teams, and with internal customers like Customer Success, Marketing, Alliances, and Sale Enablement teams. The Community Capabilities Administrator will help maximize the value of the Community platform as a strategic user engagement tool by helping Anaplan user quickly find the informat ion they need to use Anaplan, promote Anaplan adoption , connect to other users, and improve their Anaplan practices . The Community Capabilities Administrator will also handle first- and second-level technical maintenance of the Community Platform.

Responsibilities

Moderate questions, comments, and general feedback within the community, and work with appropriate community team members or community stakeholders to address any issues or questions.

Coach users and administrators on the use of community functionality and reporting tools.

Monitor community activity, establish effective benchmarks for measuring the grow th of the community, and define objectives to increase site usage.

Analyze, review, and report on the effectiveness of new Community initiatives.

Seek professional development opportunities to enhance community management skills and tools knowledge.

Identify needs within the community; provide input regarding the evolution of the community, and assist in strategy development for future phases.

Day to day t echnical maintenance of the community platform , in conjunction with the Community Platform Owner.

Requirements

2-3 years experience managing a collaborative platform (Community, Social Learning, or other similar system)

Deep knowledge of Lithium and its functionality strongly preferred

Strong written and verbal communication skills and able to effectively communicate with all levels of employees.

Proven experiences encouraging adoption among software platform users

Deep knowledge of the value and use of community platform tools including wikis, blogs, discussions, social learning, tagging, search optimization, badging, gamification, RSS feeds.

Familiarity with analytics and planning software a plus

An understanding of the finance or sales industry a plus

Ability to work in a fast-paced, energetic environment

A strong customer-first orientation and the ability to represent Anaplan in a professional and positive manner

Excellent interpersonal and presentation skills

Ability to work within employee teams and across global, remote teams

Fundamental knowledge of HTML or CSS

Background in site analytics and reporting on key business metrics

1-2 years as a system administrator

Bachelor’s degree in Marketing, Journalism, Communication, education or a closely related field

#LI PH1



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