2016 Canon Insights Summer Internship Program – Customer Service Intern – Canon – Mount Laurel, NJ


Company Overview:

Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.

Canon U.S.A., Inc., headquartered in Melville, New York, is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), ranks third overall in U.S. patents registered in 2013† and is one of Fortune Magazine’s World’s Most Admired Companies in 2014. In 2013, Canon U.S.A. has received the PCMag.com Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for the tenth consecutive year, and for camcorders for the past three years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.

Canon U.S.A’s extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information. With the strength of the Canon brand name behind us, CFS has become the premier financing source for Canon commercial products. We are at a financial institution that provides a diverse array of leasing options to our dealers and their customers.

† Based on weekly patent counts issued by United States Patent and Trademark Office.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other characteristic protected by law. To read more about employment discrimination protections under federal law, please visit this site: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Position Overview:

Canon Financial Services, Inc. is currently hiring for our 2016 Canon Insights Intern Program. The Insights Program is a comprehensive program that runs for 10 weeks during the summer. This is a full-time (8:30 AM to 5 PM), 37.50 hours a week, paid internship. This program is designed to provide students an opportunity to gain hands-on work experience by participating in significant work projects and exposure to various business units within Canon.

Customer Service Internship, responsible for providing professional, courteous service to both internal and external Canon customers and dealers. This position will have a strong focus on corresponding with customers as well as directly addressing and resolving incoming inquiries, via mail, email and phone. This project will also include a focus on researching and correcting the applicaiton of funds to ensure proper accounting as well as ensuring that all customer information and databaes are up to date and accurate.

Responsibilities:

  • Address and resolve customer inquiries, both internal and external, via email, mail, fax and phone.
  • Research and correct the application of funds to ensure proper accounting
  • Ensuring that all customer information and databases are up to date and accurate
  • Practices Customer focus, collaboration and communication with team
  • Effectively communicate, using customer friendly and appropriate language, to explain customer invoicing, payment issues and handle billing disputes consistent with Canon Financial Services standards.

Qualifications:

We prefer students that are entering their Junior or Senior year as of the Summer 2016, however, all are welcome to apply. To succeed in the Insights Program, you must possess excellent written and verbal communication skills, strong computer skills including MS Word, Excel and Power point, as well as the ability to work independently and as part of a team. We also require candidates to be enrolled in a related major in the department of interest and have some former work or internship experience.

Students majoring in Business Administration, Accounting, Finance, Marketing or Communications preferred.

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Canon U.S.A., Inc., headquartered in Melville, New York, is a leading provider of consumer, business-to-business, and industrial digital…



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