Analyst, Business Applications – Canon USA – Melville, NY

Company Overview:
Canon Information & Imaging Solutions, Inc. was recently established as wholly owned subsidiary of Canon U.S.A., Inc.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean (excluding Mexico) markets. With approximately $31 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), ranks third overall in U.S. patents granted in 2014† and is one of Fortune Magazine’s World’s Most Admired Companies in 2015. In 2014, Canon U.S.A. has received the Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for the 11th consecutive year. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting and follow us on Twitter @CanonUSA. For media inquiries, please contact

Canon U.S.A’s extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information.

The mission of Canon Information & Imaging Solutions, Inc. is to accelerate Canon’s overall solutions and services business by leveraging its strong portfolio of imaging technology to realize new business opportunities. Canon USA’s existing professional services business, which is centered primarily around document related solutions – such as imaging, output management, document management, Records Management – was transferred into Canon Information & Imaging Solutions, Inc. giving it a solid foundation and initial focus in the area of Business Process Optimization. As the marketplace for document solutions continues to evolve into IT services, CIIS will expand its portfolio. Additionally, the new company will commercialize emerging technology currently under development in the area of cloud computing, medical imaging, advance display technology, and mixed reality. To realize the market potential of this emerging technology, Canon Information & Imaging Solutions, Inc. is forming new partnerships and establishing new channels of distribution.

† Based on weekly patent counts issued by United States Patent and Trademark Office.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other characteristic protected by law. To read more about employment discrimination protections under federal law, please visit this site:

All referenced product names, and other marks, are trademarks of their respective owners.

Position Overview:
The Business Analyst is responsible for analyzing existing customer business process workflow associated with key business applications, identifying process inefficiencies and architecting solutions designed to improve process workflow. Through their efforts, the Business Analyst consults with key personnel from the customer including line of business owners, IT application owners, and IT infrastructure personnel as well as resources within Canon and CIIS including Project Management, Solutions Consulting and Software Engineering.Analyzes complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.

Work directly with customers and Canon personnel to analyze existing customer business process workflows, developing detailed documentation associated with work process, process touch points, associated IT systems and line of business impact

Based upon identification of business process workflow, the Business Analyst develops and documents plans designed to eliminate business process inefficiencies enabling customers to automate and streamline existing process activities

Documents recommended solutions including hardware, software, training and process changes to customers and presents findings and proposals as part of on-going sales consulting engagements

Engages resources in Canon, CIIS and of third party partners in support of solution architecture and technical implementation of recommended business process enhancements

Provides primary or secondary project management support for business process related customer engagements. Through this function, the Business Analyst plays a key role in working on-site with the customer to manage implementation of the architected solution.

Documents implemented solutions for delivery to CIIS support organizations and for re-use with other customers presenting similar workflow requirements

Remains informed of existing and evolving industry standards and technologies by developing relationships with vendors, consultants, and professional associations.

Provides documentation skill, communication skill and presentation skill to expedite new business process and new business applications implementation.

Education: Bachelor’s degree preferred coupled with 3 – 5 years’ experience.

Authority: Operates independently, with decision-making ability within broad policy guidelines

Certifications: CBAP, PMP preferred

Experience with CRM, ECM

Proven success as a Business Analyst and ability to manage multiple projects of various sizes simultaneously

Proficient in IT technologies and in communicating technically with client IT professionals

Balance between technical and people skills

Significant experience in having analyzed and architected business process workflow activities for customer in either horizontal or vertical business applications.

Detailed knowledge in technology with specific background in general IT applications and infrastructure as well as effective methodology for driving workflow in key business applications/processes

Proactive and self-motivated

Proven ability to provide excellent client services

Plan schedule and track project timelines and milestones

Excellent verbal, written, and interpersonal skills

Positive attitude

Manage local and remote resources

Commitment to hard work

Minimal Travel Required

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