Collections Representative 2 (Core Collections) – Canon USA – Mount Laurel, NJ


Company Overview:

Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.

Canon U.S.A., Inc., headquartered in Melville, New York, is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), ranks third overall in U.S. patents registered in 2013† and is one of Fortune Magazine’s World’s Most Admired Companies in 2014. In 2013, Canon U.S.A. has received the PCMag.com Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for the tenth consecutive year, and for camcorders for the past three years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.

Canon U.S.A’s extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information.

With the strength of the Canon brand name behind us, CFS has become the premier financing source for Canon commercial products. We are at a financial institution that provides a diverse array of leasing options to our dealers and their customers.

† Based on weekly patent counts issued by United States Patent and Trademark Office.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other characteristic protected by law. To read more about employment discrimination protections under federal law, please visit this site: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Position Overview:

Responsible for the timely collection of all items (Rental, Tax, Maintenance, etc.) as billed to the customer by CFS as outlined in the underlying Agreements. Promote Canon Brand through the use of applicable techniques aimed at balancing collection and customer service efforts.

Responsibilities:

  • Timely collection of all past due items (Rental, Tax, Usage, Late Fees etc.).
  • Demonstrates a positive attitude, quality work ethics, works well with others, and respectful of other associates at all times.
  • Ability to work in a fast paced, team environment with high call volume, keeping good composure even during disputes.
  • Ensure the timely and proper application of cash to customer accounts.
  • Understanding of Infolease, including payment application methodology and other critical areas required to successfully manage the portfolio and bring timely resolution to open activities.
  • Provide Risk Management through the timely escalation of defaulted contracts to management for direction and remediation solutions
  • Other business initiatives as requested.

Qualifications:

  • Experience Required: 2+ years prior Collection or Customer Service experience and/or experience in Accounting or other financial disciplines.
  • Microsoft Excel and Word proficiency.
  • Ability to effectively and efficiently multi-task.
  • Excellent communication skills.
  • Strong command of Infolease application preferred.
  • Ability to understand and resolve complex customer issues.
  • Strong account reconciliation understanding/ability required
  • Background or understanding of accounting practices preferred
  • Bi-Lingual (Spanish) preferred.

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Canon U.S.A., Inc., headquartered in Melville, New York, is a leading provider of consumer, business-to-business, and industrial digital…



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