Customer Service Representative 2 – Canon – Irvine, CA


Company Overview:
Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.

Canon U.S.A., Inc., headquartered in Melville, New York, is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), ranks third overall in U.S. patents registered in 2013† and is one of Fortune Magazine’s World’s Most Admired Companies in 2014. In 2013, Canon U.S.A. has received the PCMag.com Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for the tenth consecutive year, and for camcorders for the past three years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.

Canon U.S.A’s extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information.

With the strength of the Canon brand name behind us, CFS has become the premier financing source for Canon commercial products. We are at a financial institution that provides a diverse array of leasing options to our dealers and their customers.

† Based on weekly patent counts issued by United States Patent and Trademark Office.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, please visit this site: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Position Overview:
Canon Financial Services is currently seeking a Customer Service Representative 2 to be responsible for the maintenance of premier customer satisfaction by responding to all verbal and written customer requests.

Responsibilities:
3+ years of Customer Service/Call Center experience

Answer incoming phone calls

Resolve all customer issues (billing, reconciliation and payments)

Complete all incoming mail and requests both internal and external

Quote buyouts and upgrades as leads to our Sales Force

Termination of leases

Resolve all insurance, sales tax, and property tax issues

Practices Customer focus, collaboration, and communication with team

Qualifications:
Bachelor’s Degree preferred

Experience Required: 3+ years of Customer Service/call center experience

Strong verbal and written skills

Ability to handle multiple tasks and meet deadlines

Intermediate knowledge level of Microsoft Office products



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