Field Service Engineer Tech II (IL, IN, MI Territory) – Canon U.S.A., Inc. – Chicago, IL

Canon Virtual Imaging is currently pursuing a Field Service Engineer Technician II for the Illinois, Indiana, and Michigan market to provide on-site product maintenance and repair for Medical Imaging products and equipment.

Position Responsibilities:
Travel assigned in IL, IN, MI territory (normally within a 75 mile radius daily) to various locations to provide on-site technical assistance to help troubleshoot, repair, install and maintain equipment to ensure full functionality according to specifications.

Prepare and maintain record of performance reports detailing equipment serviced as well as other issues related to the event.

Analyze record of performance reports to determine source of problem and recommend repair, replacement, or other corrective action; determine trends affecting future design, production, service, and maintenance processes, and recommends modifications for product life and durability.

Understand business implications of decisions; display orientation to profitability.

Coordinate problem resolution with Engineering, Customer Service, and other Departments to expedite repairs.

Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.

Assist VI Headquarters with staging, installs and repair when demand exceeds existing resources.

Position Requirements:
Minimum 5 years experience required.

Strong technical background in one or more of the Medical Imaging disciplines preferred.

Good oral and written communication skills required as well as the ability to deal effectively with people at all levels both internally and externally.

Education required ASEE or BSEE (preferred); or equivalent degree or certification; or any equivalent combination of education, work experience, training and/or life experience that demonstrates the ability to do the job.

Occasional travel outside of assigned territory and/or overseas.

Other skills and responsibilities assigned by your Supervisor as necessary for the operation of the business.

Must live in or have availability to relocate to IL, IN, MI area.

Along with working on medical x-ray equipment, Field Service Engineer may work on body scanner that may be installed in correctional facilities.

This position requires driving for company business as an essential function of the job. This position is subject to updated background checks which includes a motor vehicle report. Employee must possess a valid driver’s license, have proof of insurance and can have no more than (2) minor moving traffic violations within a thirty-six (36) month period. If requested, employee must complete a Safe Driving/Defensive Driving Class. Canon U.S.A., Inc. will utilize the information in the background checks to determine an employee’s continued eligibility to drive for company business. Employees with motor vehicle records that violate the Canon Motor Vehicle Policy may be deemed ineligible to drive on company business and/or be subject to disciplinary action, up to and including employment termination.

Virtual Imaging, Inc. is a wholly-owned subsidiary of Canon U.S.A., Inc.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean (excluding Mexico) markets. With approximately $31 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), ranks third overall in U.S. patents granted in 2014† and is one of Fortune Magazine’s World’s Most Admired Companies in 2015. In 2014, Canon U.S.A. has received the Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for the 11th consecutive year. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting and follow us on Twitter @CanonUSA. For media inquiries, please contact .

Canon U.S.A’s extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information.

Virtual Imaging specializes in the sale, service, and maintenance of diagnostic imaging equipment for optimal patient care. Collaborating with large complex hospitals, government organizations, medical facilities, and security agencies, Virtual Imaging offers advanced digital radiography technology, such as diagnostic equipment, digital flat panel technology, and imaging solutions to improve overall workflow and efficiency. To learn more about the seamless synergy of Canon’s wide range of digital radiography and fluoroscopy solutions with Virtual Imaging’s leading RadPRO product portfolio and how they can meet the diverse needs of healthcare providers, please visit or

† Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other characteristic protected by law. To read more about employment discrimination protections under federal law, please visit this site:

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