Knowledge/Document Manager – MIT Lincoln Laboratory – Lexington, MA


Position: Manager, Knowledge Services

MIT Lincoln Laboratory, a complex and dynamic federally Funded Research and Development Center (FFRDC), invites applications for the position of Knowledge/Document Manager. Reporting to the Manager of Knowledge Services, which includes the Library and Archives, this position is a creative opportunity to champion organization-wide knowledge and document sharing so that the intellectual capital, research, and experience is shared within the Laboratory and, as appropriate, outside the organization with customers and partners.

MIT Lincoln Laboratory is in search of an experienced Knowledge/Document Manager to help define and operationalize the Laboratory’s Policies and Procedures process and repository. Beginning with the capture of knowledge and implementing processes, this role’s goal is to keep the Laboratory’s Policies and Procedures comprehensive, current, and usable. The candidate will provide knowledge and document management support in an effective manner, multi-tasking and meeting simultaneous deadlines; collaborate with administrators and management on strategy integration efforts, promulgating lessons learned and best practices, and reporting metrics that assess progress; leverage virtual collaboration tools, including the OpenText document management system chats, blogs, wikis, bookmarks, RSS feeds, and IBM eForms.

Responsibilities:
Lead, plan, develop, and support the implementation of the Laboratory-wide Policies and Procedures strategy and system.

Design and implement tools and technologies to promote knowledge management and collaboration within the enterprise.

Implement and enhance workflows and processes to manage information using collaboration and knowledge management platforms such as OpenText, IBM WebSphere, IBM eForms, and Confluence.

Implement workflows and processes to manage information and knowledge capture using collaboration and knowledge management platforms such as OpenText, IBM eForms, etc.

Discover, capture, and categorize Policies and Procedures information through direct communications with owners and stakeholders.

Improve and manage procedures to effectively and efficiently distribute, disseminate and store pertinent, quality information.

Create and maintain training materials, including live trainings, recordings, user manuals, and reference guides

Work with Laboratory Administration, Service Departments, Knowledge Services, and Research Divisions on strategic directions with regard to an overall Laboratory Knowledge Management Program.

Establish metrics and measurement processes to assess the value of the knowledge base

Monitor trends in the knowledge base and identify gaps

Promote adoption and use of the Policies and Procedures knowledge base

Focus on the time to resolve cases through reuse of prior knowledge

Requirements:
MS in Library and Information Science or Social Science or MBA

Minimum of 3 years of previous experience with Knowledge and Document Management methodology, tools, and deployments

Technical acumen to understand basic to intermediate concepts across multiple software product lines and platforms

Passion for finding ways to improve the customer experience

Demonstrated capabilities in presenting ideas written and orally within a cross-functional environment required

Proven ability to lead across a global organization

Strong project management skills

Ability to work independently with little direct supervision

Experience handling sensitive and/or proprietary information

Ability to obtain and maintain a government security clearance is required

MIT Lincoln Laboratory is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship is required.



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