Parts Representative I – Canon USA – Jamesburg, NJ

Company Overview:
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean (excluding Mexico) markets. With approximately $31 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), ranks third overall in U.S. patents granted in 2014† and is one of Fortune Magazine’s World’s Most Admired Companies in 2015. In 2014, Canon U.S.A. has received the Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for the 11th consecutive year. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting and follow us on Twitter @CanonUSA. For media inquiries, please contact

† Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other characteristic protected by law. To read more about employment discrimination protections under federal law, please visit this site:

Position Overview:
Canon U.S.A., Inc. is currently seeking a Parts Representative I to be responsible for excellent customer satisfaction.

Providing assistance to customers via telephone, email and fax related to questions or concerns with orders and shipping issues involving parts, drums and media.

Providing pricing, availability, arrival date and tracking as needed.

Coordinating with Inventory Control and warehouses to ensure a timely process flow.

Tracking calls received against specific department criteria.

Inputting customer orders into the internal software database.

Investigating questions or concerns and responding and resolving accordingly.

Participating in department training sessions.

Assisting with special projects as necessary.

A high school diploma or equivalent is required. Excellent communication, organizational and MS Office skills are necessary. At least one year of experience in a corporate customer service call center is preferred. Hours for initial two month training period will be 9am – 5pm and then will be 11am – 7pm once training is completed.

339 reviews

Canon U.S.A., Inc., headquartered in Melville, New York, is a leading provider of consumer, business-to-business, and industrial digital…

Source link

Author: admin