Refurbishment Supervisor – Canon USA – Mount Laurel, NJ

Company Overview:
Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.

Canon U.S.A., Inc., headquartered in Melville, New York, is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), ranks third overall in U.S. patents registered in 2013† and is one of Fortune Magazine’s World’s Most Admired Companies in 2014. In 2013, Canon U.S.A. has received the Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for the tenth consecutive year, and for camcorders for the past three years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting and follow us on Twitter @CanonUSA.

Canon U.S.A’s extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information.

With the strength of the Canon brand name behind us, CFS has become the premier financing source for Canon commercial products. We are at a financial institution that provides a diverse array of leasing options to our dealers and their customers.

† Based on weekly patent counts issued by United States Patent and Trademark Office.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other characteristic protected by law. To read more about employment discrimination protections under federal law, please visit this site:

Position Overview:
Responsible to supervise East Coast Regional Refurbishment Center Operations to include: receiving, inspecting, validation of grading, inventorying, warehousing, packaging, releasing and shipping, Quality Control inspections, Standard Operating Procedure (SOP) and costs auditing of the equipment refurbishment process. Provide extraordinary customer service to internal and external customers.

Supervises all logistical aspects of the East Coast Refurbishment Operations,

including but not limited to: scheduling of incoming and outgoing equipment

shipments, inspecting, validation of grading, inventorying, warehousing, Quality

Control Inspections and packaging of refurbished equipment in a productive, timely

And cost effective manner.

Helps to establish, expand and enhance East Coast Refurbishment Center Operations.

Ensure adequate resources are dedicated to achieve East Coast Refurbishment Production Targets.

Captures, monitors, audits and reports refurbishment costs.

Participates in East Coast Green Project (CLA and CMEX) Logistics.

Oversees and audits East Coast third party warehouse operations, focusing on packaging, shipping, storage and consignment fees.

Provides performance and production feedback for Repair Technicians and Warehousers timely with candid and constructive performance feedback based upon Quality Control results and production targets achieved.

Building and maintaining working relationships with individuals at CUSA, CSA, BISG, ESS, Independent Dealers, Customers, Wholesalers and within CFS.

Plans, organizes, participates, executes and leads projects, as designated, in a timely and efficient manner.

Education Required: Requires a bachelor’s degree in a related area or equivalent work experience.

Strong Senior Repair Technician / Refurbishment Operations experience.

Entry level Management position with less than 2 years of Warehouse, Repair and Refurbishment supervisory experience.

Canon Product Specific Service Certifications preferred

Attention to detail, accuracy and ability to multitask.

Comprehensive knowledge of warehouse operations and inventory control.

Strong interpersonal skills, ability to build and maintain strategic working relationships while effectively managing others to achieve desired performance results.

Must possess good business, strong leadership, planning and organizing skills.

Team building and mentoring skills.

Action orientated and adaptable to changing conditions within Canon and CFS.

Sound decision making skills based upon an analysis of the facts.

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