Sales Support Team Lead – Canon USA – Mount Laurel, NJ

Company Overview:

Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.

Canon U.S.A., Inc., headquartered in Melville, New York, is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), ranks third overall in U.S. patents registered in 2013† and is one of Fortune Magazine’s World’s Most Admired Companies in 2014. In 2013, Canon U.S.A. has received the Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for the tenth consecutive year, and for camcorders for the past three years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting and follow us on Twitter @CanonUSA.

Canon U.S.A’s extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information.

With the strength of the Canon brand name behind us, CFS has become the premier financing source for Canon commercial products. We are at a financial institution that provides a diverse array of leasing options to our dealers and their customers.

† Based on weekly patent counts issued by United States Patent and Trademark Office.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other characteristic protected by law. To read more about employment discrimination protections under federal law, please visit this site:

Position Overview:

Responsible for providing front line support to a team of Sales and Single Points of Contact, ‘SPOC’ within assigned territories. Through improved partnerships with CSA Sales channels, the emphasis is to provide service excellence, market assistance and relationship development to increase the sale of Canon products.


  • Maintain a CFS book of business/territory based on existing team structure
  • Provide front line support to ESS Sales/Single Points of Contact, ‘SPOC’ Team to ensure consistent business practices and communications are disseminated to Sales
  • Effectively coach and develop SPOC associates based on direction from Sr. Manager
  • Closely partner with External Relationship Managers to align with territory trainings, development and communications
  • Regularly provide territory metrics, reporting, and analysis to Management
  • Act as the CFS liaison and knowledge source, while helping to lead a team to support CSA Sales in the four Zones and grow business volume
  • Resolution of complex account inquiries. i.e. fleet upgrade quotes, cost per copy billing, credit approvals, issuing purchase orders, etc.
  • Leverage internal technology/support to create customized reporting for the SPOC associates to more effectively support Sales
  • Provide recommendations to improve operational efficiencies within the Sales Support Team
  • Strong understanding of all applicable CFS processes and how they relate to the leasing industry.
  • Ability to understand and carry out business strategy/goals in order to achieve target results.
  • Ability to obtain and understand root causes and work with internal and external partners to bring timely resolution to any & all issues.
  • Maintain flexibility and effectively communicate changing conditions within CFS to Sales Channel Partners
  • Partner with Credit, Documentation and Bid Group to support approvals and changes to lease terms
  • Participate in and take a leadership role in project teams and other business initiatives as requested.
  • Ability to resolve complex scenarios with minimal supervision and provide summary recommendations where applicable
  • Manage conflict and build trust across all Sales channels; ensure team is represented as credible extension of Management
  • Build and maintain strong internal relationships
  • Offer creative resolutions to move CSA Sales Channel business forward where applicable.
  • Develop and share best practices with all levels of management.
  • Meet individual goals consistent with position level requirements.
  • Over time, mentor and lead SPOC team to facilitate career growth with a focus on personnel development


  • Bachelor’s degree in a related financial area preferred
  • Minimum two years in relationship management and/or one plus year in financial services required.
  • Prior experience processing, scoring, and communication of credit decisions a plus
  • Energetic, team player with positive attitude and professional demeanor
  • Strong desire to pursue a career in the financial services industry.
  • Proven ability to handle multiple tasks and meet deadlines with accuracy.
  • Exceptional ability to navigate and maintain organization of multiple tasks with accuracy in a dynamic, fast-paced environment
  • Sections in gray are for HR use only.
  • Intermediate knowledge level of Excel and Microsoft Office products.
  • Excellent interpersonal skills with a focus on rapport/relationship building, listening, and follow up skills.
  • Exhibit outstanding written and verbal communication skills and takes initiative to disseminate key departmental information
  • Strong analytical, problem solving, qualitative, and quantitative skills required.
  • Experience succeeding in a fast-paced, issue resolution driven environment

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Canon U.S.A., Inc., headquartered in Melville, New York, is a leading provider of consumer, business-to-business, and industrial digital…

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