Semiconductor Field Service Manager -Bilingual Japanese/English – Canon U.S.A., Inc. – San Jose, CA


Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean (excluding Mexico) markets. With approximately $31 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), ranks third overall in U.S. patents granted in 2015† and is one of Fortune Magazine’s World’s Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact . † Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. To read more about employment discrimination protections under federal law, please visit this site: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Are you seeking an opportunity to work with today’s most advanced thin film processing tools? Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and nonvolatile memories. We have an exciting opportunity in our San Jose office to manage support to our Bay Area customers’ Anelva equipment in the field. This position is very important for growth of our field service business in the Bay area. It has high visibility and multiple responsibilities.

Manage and direct the activities of support personnel to provide support for all areas needed for customer satisfaction. Responsible for the training and support of customers and employees in the proper operation of equipment. Maintain an adequate inventory supply for the region’s customers through records and analysis. Execute the budget against a set target for the respective region or group.

Proficiently handle a wide range of responsibilities related to equipment such as troubleshooting/repair, cryopump overhauls, shield cleaning, & service parts sales.

Timely resolve customer tool down situations, complaints, etc. to ensure high level of customer satisfaction.

Efficiently work with customers on a regular basis. This includes meetings, phone calls, emails, and when needed work on the tool.

Arrange resources for equipment installations & modifications.

Prepare & execute plans for achieving revenue & profitability targets

Promote parts sales

Efficiently manage a group of field service technicians & engineers. Offer advice to team members.

Effectively communicate with customers, team members, & Canon Anelva staff in Japan.

Implement new methodologies to improve our business & stay current with market requirements.

Must be very well organized in making plans, summarizing data, & presenting the proposals.

This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies.

Occasionally, this position may require an overnight travel with in United States.

Bachelor’s degree in industrial technology, or equivalent training. A higher level degree is preferred.

Minimum of five years of service related experience (including managerial experience) in the Semiconductor or data storage industry.

Excellent verbal and written communication skills are required for the proper communication of highly technical information.

Experience with PVD & using manufacturing equipment is required.

Familiarity or experience with Anelva equipment is a plus.

May require considerable travel throughout territory (valid driver’s license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.

Requires bilingual skills (Japanese/English).

Job Snapshot

Employment Type

Full-Time

Job Type

Management

Education

4 Year Degree

Experience

At least 5 year(s)

Manages Others

Yes

Relocation

No

Industry

Semiconductor

Required Travel

Negligible

Job ID

6331

Job Description

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean (excluding Mexico) markets. With approximately $31 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), ranks third overall in U.S. patents granted in 2015† and is one of Fortune Magazine’s World’s Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact . † Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. To read more about employment discrimination protections under federal law, please visit this site: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Are you seeking an opportunity to work with today’s most advanced thin film processing tools? Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and nonvolatile memories. We have an exciting opportunity in our San Jose office to manage support to our Bay Area customers’ Anelva equipment in the field. This position is very important for growth of our field service business in the Bay area. It has high visibility and multiple responsibilities.

Manage and direct the activities of support personnel to provide support for all areas needed for customer satisfaction. Responsible for the training and support of customers and employees in the proper operation of equipment. Maintain an adequate inventory supply for the region’s customers through records and analysis. Execute the budget against a set target for the respective region or group.

Proficiently handle a wide range of responsibilities related to equipment such as troubleshooting/repair, cryopump overhauls, shield cleaning, & service parts sales.

Timely resolve customer tool down situations, complaints, etc. to ensure high level of customer satisfaction.

Efficiently work with customers on a regular basis. This includes meetings, phone calls, emails, and when needed work on the tool.

Arrange resources for equipment installations & modifications.

Prepare & execute plans for achieving revenue & profitability targets

Promote parts sales

Efficiently manage a group of field service technicians & engineers. Offer advice to team members.

Effectively communicate with customers, team members, & Canon Anelva staff in Japan.

Implement new methodologies to improve our business & stay current with market requirements.

Must be very well organized in making plans, summarizing data, & presenting the proposals.

This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies.

Occasionally, this position may require an overnight travel with in United States.

Bachelor’s degree in industrial technology, or equivalent training. A higher level degree is preferred.

Minimum of five years of service related experience (including managerial experience) in the Semiconductor or data storage industry.

Excellent verbal and written communication skills are required for the proper communication of highly technical information.

Experience with PVD & using manufacturing equipment is required.

Familiarity or experience with Anelva equipment is a plus.

May require considerable travel throughout territory (valid driver’s license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.

Requires bilingual skills (Japanese/English).

Job Snapshot

Employment Type

Full-Time

Job Type

Management

Education

4 Year Degree

Experience

At least 5 year(s)

Manages Others

Yes

Relocation

No

Industry

Semiconductor

Required Travel

Negligible

Job ID

6331



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