Manage the day-to-day operations of employee advocacy platform including the review and approval of employee submitted and RSS feed-generated content, craft suggested share text, and add appropriate tags, facilitate broadcasts to specific user groups, monitor discussions, postings, and trends within the community, and provide technical support to end users. Support the platform transformation goals by implementing changes to our platform, including the restructuring of the content categorization and tagging system. Apply platform metrics, performance insights, market research, and industry data to make strategic recommendations. Support governance activities and strategy, including developing and conducting employee and executive-level training, supporting employee onboarding, developing standard operating procedures, documenting best practices and guidelines, and providing guidance to marketing leads, business partners, and employees to help increase platform engagement and expand outreach efforts. Communicate and promote new features or procedures to members of the platform and stakeholders across the firm. Partner with the firm’s Social Media team to encouraging the crafting and sharing of insightful and educational social content. Due to the nature of work performed within this facility, U.S. citizenship is required.
3+ years of experience with managing social media platforms, communities, or intranets for brands or clients
Knowledge of User Experience and Information Design concepts
Ability to plan and execute multiple projects simultaneously and work successfully in a complex and evolving environment
Experience with employee advocacy platforms and programs, such as Dynamic Signal or Chorus
Digital Communications or Social Media Management Certification
We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.