Digital Service Specialist – Medford, OR 97504


Overview: If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon Solutions America, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Digital Service Specialist to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. Responsibilities:

In this position, you’ll be accountable for: – Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping. – Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. – Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned. – Showcasing strong customer communication and satisfaction skills. – Maintaining the performance of assigned machines. – Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets. Qualifications: Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Do you meet these requirements? – Hold a High School diploma or equivalent experience required. – Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. – Ability to travel (valid driver’s license and acceptable driving record necessary). – Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations. – Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises. – Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). Company Overview: About our Company – Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.4 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2020† and is one of Fortune Magazine’s World’s Most Admired Companies in 2020. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting and follow us on Twitter @CanonUSA.

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

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#CUSA Workstyle Description: Full Time On Site (Hub) – This position requires full-time presence at your assigned office(s)/worksite(s)/territory. Posting Tags: #PM-20 #LI-MR1


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