IT Project Manager – Austin, TX 78733


Come flex your creative technology muscles with us! Bring your tech knowledge to a creative environment through research and development and IT project management.

TriggerPoint Media is a rapidly expanding, end-to-end provider of unique marketing services: Digital Signage, Text Marketing, Social Media, Scent and more that defines the “trigger point” of every transaction for our clients. TPM is based in Austin, Texas in the 360/Westlake area. Growing year over year since 2015, TPM is a company of dedicated, driven, creative teams facilitating the growth of clients across the US and Canada.

General Job Description:

You direct and manage the build-out, maintenance and troubleshooting of our expanding infrastructure that supports our digital business solutions. Deliver mission-critical infrastructure ensuring the highest level of performance and lead the research and development of new internal and external solutions to ensure that TriggerPoint maintains a competitive edge in the marketplace. You are responsible for managing IT project communication via phone, email, and online chat to ensure our SLA standards are delivered.


  • Write/manage custom scripts to increase system efficiency to minimize human intervention.
  • Assist Technical Team with the overall maintenance of the digital signage network and remote content management software to ensure the highest levels of systems and infrastructure functionality and performance.
  • Stage, configure and test digital signage systems, application software and management platforms as needed.
  • Participate in the design of infrastructure and operational support systems.
  • Maintain and administer security, backup, user platforms, and redundancy infrastructure.
  • The liaison between TPM Technical Team and vendors, software engineers, developers, and others.
  • Design, deploy and administer internal systems and infrastructure.
  • Implement solutions to improve efficiency and reduce undue overhead.
  • Research and deploy technologies to advance company capabilities.
  • Provide internal support for employees and vendors.
  • Lead IT department and manage/distribute team projects.
  • Salesforce Administrator who works with stakeholders to refine system requirements and customize the platform.
  • Assist and perform the planning, deployment, and ongoing support of new systems & applications as needed for the TPM-owned SaaS Platform.
  • Work with team members to monitor and manage, using an understanding of full-stack javascript/typescript development, TPM-owned SaaS platforms, hosted applications and databases, and escalate according to established procedures.
  • Collaborate and assist with planning, management, and new development of TPM-owned SaaS platforms by having familiarity with React/NextJS/NodeJS/MongoDB.


  • 5-10 years of experience in help desk support position with cloud-based software and hardware.
  • 5+ years of experience in research, development, creation, and implantation of digital signage
  • 5+ years of experience with MS Office, Remote Desktop, TeamViewer, & Salesforce CRM software.
  • 5+ years of networking knowledge (OSI network layers, TCP/IP).
  • Advanced experience, familiarity, and knowledge of programming languages including Javascript, HTML, JS, etc. programming languages.
  • MS Office and Salesforce Administrator Certification is a plus.
  • Bachelor’s degree desired in Computer Science (or equivalent job experience).
  • Proven experience with installing, configuring, and troubleshooting Linux, Windows, Android, and Apple based environments.
  • Familiarity with video codecs, bit rates, and file types.
  • Must be able to effectively communicate with internal and external clients.
  • A proven top performer in past jobs with a demonstration of deductive reasoning skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • Must be detail and process-oriented, with the ability to effectively prioritize tasks.
  • Analytical with a focus on exceeding expectations, ‘Good enough’ should never be ‘good enough’.
  • Possesses a drive/passion to provide exceptional customer service to every client.
  • Ability to prioritize and manage multiple responsibilities in a dynamic environment and go above and beyond what the client expects, even if it means working extended hours.
  • Knowledge of video conferencing platforms, digital signage platforms and RSS Feeds is a plus.

Job Type: Full-time

Pay: $60,000.00 – $90,000.00 per year


  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental Pay:

Application Question(s):

  • How many years of experience do you have using



  • IT project management: 3 years (Required)
  • Digital Signage: 3 years (Required)

Work Location: One location


Source link

Author: admin