Come flex your creative muscles with us! We are a team-oriented collaborative group looking for a full-stack developer. Bring your tech knowledge to a creative environment.

TriggerPoint Media is a rapidly expanding, end-to-end provider of unique marketing services: Digital Signage, Text Marketing, Social Media, Scent and more that defines the “trigger point” of every transaction for our clients. TPM is based in Austin, Texas in the 360/Westlake area. Growing year over year since 2015, TPM is a company of dedicated, driven, creative teams facilitating the growth of clients across the US and Canada.

General Job Description:

The Software Engineer & Full-Stack Developer directs and manages the build-out, maintenance and troubleshooting of our expanding infrastructure that supports our digital business solutions. They provide internal level 1, 2 and 3 technical support, deliver mission-critical infrastructure ensuring the highest level of performance and lead the research and development of new internal solutions to ensure that TriggerPoint maintains a competitive edge in the marketplace. They are responsible for managing the internal client communication via phone, email, and online chat to ensure our SLA standards are delivered.

Responsibilities:

• Write/manage custom scripts to increase system efficiency to minimize human intervention.
• Assist Technical Team with the overall maintenance of the digital signage network and remote content management software to ensure the highest levels of systems and infrastructure functionality and performance.
• Stage, configure and test digital signage systems, application software and management platforms as needed.
• Participate in the design of infrastructure and operational support systems.
• Maintain and administer security, backup, user platforms, and redundancy infrastructure.
• The liaison between TPM Technical Team and vendors, software engineers, developers, and others.
• Design, deploy and administer internal systems and infrastructure.
• Implement solutions to improve efficiency and reduce undue overhead.
• Research and deploy technologies to advance company capabilities.
• Provide internal support for employees and vendors.
• Lead IT department and manage/distribute team projects.
• Salesforce Administrator who works with stakeholders to refine system requirements and customize the platform.
• Assist and perform the planning, deployment, and ongoing support of new systems & applications as needed for the TPM-owned SaaS Platform.
• Work with team members to monitor and manage, using an understanding of full-stack javascript/typescript development, TPM-owned SaaS platforms, hosted applications and databases, and escalate according to established procedures.
• Collaborate and assist with planning, management, and new development of TPM-owned SaaS platforms by having familiarity with React/NextJS/NodeJS/MongoDB.

Qualifications:

• 5-10 years of experience in help desk support position with cloud-based software and hardware.
• 5+ years of experience in research, development, creation, and implantation of digital signage
• 5+ years of experience with MS Office, Remote Desktop, TeamViewer, & Salesforce CRM software.
• 5+ years of networking knowledge (OSI network layers, TCP/IP).
• Advanced experience, familiarity, and knowledge of programming languages including Javascript, HTML, JS, etc. programming languages.
• MS Office and Salesforce Administrator Certification is a plus.
• Bachelor’s degree desired in Computer Science (or equivalent job experience).
• Proven experience with installing, configuring, and troubleshooting Linux, Windows, Android, and Apple based environments.
• Familiarity with video codecs, bit rates, and file types.
• Must be able to effectively communicate with internal and external clients.
• A proven top performer in past jobs with a demonstration of deductive reasoning skills.
• Excellent verbal, written, and interpersonal communication skills.
• Must be detail and process-oriented, with the ability to effectively prioritize tasks.
• Analytical with a focus on exceeding expectations, ‘Good enough’ should never be ‘good enough’.
• Possesses a drive/passion to provide exceptional customer service to every client.
• Ability to prioritize and manage multiple responsibilities in a dynamic environment and go above and beyond what the client expects, even if it means working extended hours.
• Knowledge of video conferencing platforms, digital signage platforms and RSS Feeds is a plus.

Core Competencies:

Works well in a collaborative team atmosphere as well as independently.

Possesses a natural sense of urgency and is relationship-driven.

Is a disciplined self-starter that is solutions-focused.

Job Type: Full-time

Pay: $60,000.00 – $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

Application Question(s):

• How many years of experience do you have using Salesforce.com?

Education:

Experience:

• IT project management: 5 years (Required)
• Programming Languages: 5 years (Required)

Work Location:

Work Remotely:

Work Location: One location