About SkillSoniq:

SkillSoniq hires great talent for projects within SkillSoniq or with our Clients. Below is the hiring process we follow:

1. We review applications and resumes for relevant skills and experience
2. Profiles that get short-listed are contacted by SkillSoniq on the next steps
3. You then go through a few rounds of interviews for the project
4. If you get selected, you are advised on the next steps and paid by SkillSoniq

__
**

You’ll Do

• Work closely with product to discover, build, execute and deliver custom and API enabled integrations using Tray.io (middleware)
• Manage the technical portions of onboarding and ongoing projects for enterprise customers from post-signature project kickoff through the discovery, design, configuration, UAT, and enablement phases representing the first 60-120 days of their product experience.
• Deliver and manage projects such that they are completed on time, on budget, and within scope.
• Facilitate and deliver technical discovery and design workshops to inform the successful configuration and delivery of the platform.
• Capture and analyze customer business and product requirements and in order to design and configure the appropriate solutions through the platform to drive long-term adoption.
• Facilitate and deliver in-person and/or remote user training and UAT sessions
• Work closely with engagement managers on large-scale global deployment efforts.
• Work closely with Product Teams to maintain an in-depth understanding of the technology and its application to customer needs.
• Responsible for channelling product feedback, both defects, and enhancement requests, to the Product, Engineering and R&D Teams.
• Collaborates with Technical and Product Teams to deploy new features/endpoints and functionality during implementation or as part of designated services offerings.

What You’ll Need

• Only for the US Candidates
• At least 5 years experience in deploying SaaS and/or marketing technology
• At least 3 years experience as the customer-facing lead or project manager of SaaS and/or technology deployments.

• Customer obsession with a background in client-facing roles

• A foundational understanding of the channels and technologies that support marketing (social, CRM, marketing automation, CMS)

• Quick learner capable of handling concurrent tasks in a fast-paced environment with enthusiasm and willingness to constantly learn

• Motivated self-starter who is comfortable bringing creative solutions to peers and leadership internally and externally, in order to evoke change and iteratively improve processes and business outcomes

• Experience working with APIs

• Experience with WordPress, Drupal, AEM, and other CMSs a huge plus

• Experience with feeds (JSON, RSS)

• Proficiency in leading change within complex organizations with little or no formal processes

• Active listener who is able to influence and gain buy-in from multiple stakeholders often times with competing priorities

• Ability to drive multiple projects simultaneously and independently

• Experience leading and facilitating in-person workshops and training

• Excellent presentation and communication skills

NICE TO HAVE:

• Experience at a growth-stage startup
• Experience with creating technical flow diagrams for integrations
• Javascript & python experience is a plus
• Graph QL experience is a plus
• Development experience
• Experience with message queuing (Example: Rabbit MQ)

Job Type: Full-time

Salary: $30.00 – $69.00 per hour