We are a leading cloud intranet software vendor. Hundreds of thousands of users each year will see and use your work to support their workplace activities. The people we employ are not afraid to fail, passionate about making change, and think outside the box.
We are seeking a Technical Services Consultant to be responsible for providing the highest level of technical services for our flagship product Interact and custom applications for various customers. As a Technical Services Consultant, you will deal with the most intricate technical issues with our most strategic customer. You will have superior troubleshooting and analytical skills, enjoy solving complex problems, analyze code, and work with our development team to resolve complex issues. You will be highly motivated and driven to help both internal and external customers, having the ability to dive deep into a new product to learn it inside out.
This role will have contact with our customers either via phone or email communication channels. You must be able to present yourself, the product, and the organization in the most positive light – so we are looking for somebody who is personable and upbeat.
Hours of Coverage
Monday to Friday: flexible working for 8 hours per day between 7:30am and 6pm CT with the following exception for Pacific Shift coverage: Every 2-3 weeks, you will need to work from 11 am to 7 pm CT to cover the late shift servicing our West Coast clients.
On-Call: Once every 4-5 weeks, in addition to your schedule above, you will be on-call for a week if our Premium clients raise an urgent ticket after normal business hours
This role will be home-based in any of the following areas: Dallas, TX / Oklahoma City, OK / Tulsa, OK / Houston, TX.