Better Homes and Gardens Real Estate LLC
Better Homes and Gardens ® Real Estate embodies the future of the real estate industry while grounded in the tradition of the home. Better Homes and Gardens Real Estate LLC is an international residential real estate franchise company launched in July 2008 and has grown to more than 10,000 independent sales associates in approximately 300 offices serving homebuyers and sellers in the U.S. and Canada. In October 2007, Realogy entered into a 50-year agreement to license the Better Homes and Gardens Real Estate brand from Meredith Corporation, a leading media and marketing company. The Better Homes and Gardens ® name has been building brand equity since 1924. The magazine boasts a readership of nearly 40 million. For more information, visit www.bhgrealestate.com.
This position plays a central role in the smooth and successful operation of all Better Homes and Gardens Real Estate systems and technologies. S/he works closely with colleagues, vendors/agencies, help desk and developers to ensure that performance objectives are met on a day-to-day basis. The Manager will be responsible for managing the operation and configuration of all web site technologies and data feeds including incident management, performance monitoring and reporting, site tagging and releases.
Primary point of contact for client services team, internal stakeholders, brokers, and vendors to troubleshoot, resolve or escalate issues and questions for interactive team’s systems, programs and campaigns.
Evaluate and manage solutions and vendors used for monitoring, hosting and optimization of interactive technologies.
Responsible for implementing processes and procedures for monitoring and analyzing performance of websites and integrations to ensure maximum uptime, reliability and speed.
Document and communicate technology performance, incidents, outages and releases to internal teams.
Educate and create documentation on technical requirements in order to improve quality, streamline resolution of common issues and improve customer satisfaction.
Responsible for operational testing of all BHG systems, programs and campaigns.
Provide input for technical projects impacting internal systems and 3 rd party solutions.
Monitor all data integration, including data integrity, data feeds, data processing, APIs, and outbound feeds.
Manage all DNS, hosting and platforms used for the brand’s digital products.
Establish and manage process for onboarding new companies, ensuring smooth transition and integration of data feeds, access to internal tools and launch of customized broker websites.
Primary liaison between Interactive team and internal technology, learning, technology and help desk teams.
Bachelor’s degree in Information Systems, Computer Science or related fields
2-5 years experience managing or supporting web, content and data systems
Strong knowledge of web technologies and platforms including HTML, CSS, JS, AJAX, SSL, DNS, SQL, PHP, XML, RSS
Proficient in Excel, PowerPoint, WordPress, and Help Desk tools
Working knowledge of CDNs, performance monitoring tools, tag management, content management, and web analytics solutions
Strong analytical, problem solving and project management skills
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
The Realogy Franchise Group is the largest franchisor of residential and commercial real estate brokerage offices in the world. Its brands include the Better Homes and Gardens ® Real Estate , CENTURY 21 ® , Coldwell Banker ® , Coldwell Banker Commercial ® , ERA ® , Sotheby ’ s International Realty ® and ZipRealty ® , which combined have approximately 13,600 franchised and company-owned offices and more than 256,800 affiliated brokers and independent sales associates in 110 countries and territories worldwide.
Realogy Holdings Corp. and its subsidiaries are committed to providing equal employment opportunity (“EEO”) and will make employment decisions without regard to race, color, religion, national origin, citizenship, age, sex, gender, sexual orientation, sexual preference, gender identity or gender expression, veteran status, marital status, disability, or any other characteristic protected under applicable laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status or any other characteristic protected under applicable laws and regulations. Under the Americans with Disabilities Act and other applicable laws Realogy will provide reasonable accommodation to disabled applicants upon request during the application process to ensure equal opportunities to be considered for employment.
To learn more about Realogy and the accomplishments of our brands, log on to www.realogy.com . #LI-RS1
Realogy Holdings Corp. is an equal opportunity employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply. EOE AA M/F/Vet/Disability