Head of Customer Success
Talkwalker
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New York, NY
Head of Customer Success New York Are you passionate about social media and new technologies? Do you think social media will change the way businesses will advertise, communicate, engage, develop products and service clients? Do you want to join the NYC office of one of the fastest-growing and most innovative European IT companies? Position Overview The Head of Customer Success is responsible for project managing the onboarding process for each of Talkwalkers clients maintaining relationships with them. This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the client’s organization, and ensuring client satisfaction in assigned accounts. Additionally, the Head of Customer Success will assist the Sales and Account Management teams by advising on best practices, content and product applicability to client use cases. Responsibilities , including but not limited to:
Relationship Management
Qualifications
Talkwalker is an easy to use and incredibly powerful social media monitoring and analytics tool. It delivers high value insights in a user-friendly dashboard recommended by agencies and brands worldwide. With a focus on big data crawling the Talkwalker search index is one of the largest, covering over 150 million sources in 187 languages. The dashboard is extremely user friendly and features intuitive filters and reporting functionalities. Talkwalker is developed by Trendiction, a privately held and rapidly growing company founded in 2009 and based in the European capital city of Luxembourg. Website: talkwalker.com Talkwalker was rated one of the top 5 best social media monitoring tools and online reputation management tools globally in 2013. The free Talkwalker Alerts launched in March are a preferred replacement of Google Alerts to receive free notifications by e-mail or RSS feed. For more information please visit talkwalker.com. To participate in the Talkwalker conversation, join us on our blog (blog.talkwalker.com), on Facebook (facebook.com/Talkwalker) and on Twitter (twitter.com/Talkwalker, @Talkwalker). Job Type: Full-time Job Location: Required education: Required experience:
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