Implementation Specialist job – Rakuten, Inc. – Chicago, IL

Implementation Specialist

Rakuten, Inc.

Chicago, IL

The Implementation Specialist is responsible for supporting our client’s technical needs throughout the account lifecycle. As a member of our Tracking and Tagging team, you will work closely with new customers and implement Rakuten Marketing technology. The ideal candidate will thrive in a highly-visible, external client-facing role that requires product expertise, highly responsive and professional communication, creative problem solving, and effective coordination of resources. This is an exciting opportunity to work with customers to decipher the best way to track data.

Assistance and validation of the Rakuten Marketing technical implementation.

Respond to client inquiries and escalate problems as needed.

Troubleshoot issues on the client’s behalf.

Channel client feedback and experience into the product development life cycle.

Host and facilitate technical exploration meetings with new Advertiser prospects

Manage the Rakuten Marketing technical implementation as well as assist with post-launch implementations.

Required Skills & Experience

Technical customer support experience

Excellent written, communication, leadership and interpersonal skills.

Exceptional organizational skills.

Strong analytical skills.

Solid familiarity with the internet and web enabled communications (chat, email, Instant Message).

Experience with any web programming language: ASP, PHP, Java, etc.

Experience with: databases, shopping carts, SQL, FTP, RSS/XML feeds.

Experience with MS Office Suite.

Ability to be flexible within a dynamic, fast-paced environment.

The following skills are considered a plus:
Bachelor’s degree in Computer Science

Understanding of Internet marketing practices and technologies.

Company Description:
Rakuten Marketing is the global leader in omnichannel marketing delivering the tools that marketers need to increase efficiency, productivity and performance. Our omnichannel services include Rakuten Affiliate Network (formerly LinkShare), Rakuten Display, Rakuten Search and Rakuten Attribution.

Employee Status

: Regular

To Recruiting Agencies: Rakuten does not accept candidate referrals or resumes/CVs from recruitment agencies with whom Rakuten does not have a contract. Rakuten will not accept any claim for payment based on unsolicited referrals or resumes/CVs.

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