San Francisco, CA
Requisition ID: 121882
Work Area: Communication
Expected Travel: 0 – 20%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
About the Role:
We are looking for a passionate marketing and communications veteran to lead customer communications for the SAP Product Support organization. Our Communications Manager will be responsible for crafting and executing a communications strategy for a technical support organization for one of the largest and most influential technology companies in the world. A successful candidate will have the opportunity to define, build and manage an industry leading outreach program that transforms the client technical support experience. This role will entail the creation, documentation and execution of the strategy to communicate with our customers with the end goals of increasing their satisfaction, driving positive perception, humanizing interactions with support, and offering proactive help and advice to customers. You will be a strategic partner for the organization as it works to deliver experience transforming changes to the customer experience. You will provide functional guidance and leadership for other communications team members.
Duties and Responsibilities: Provide thought leadership and functional expertise on the following core tasks:
Knowledge, skills and abilities:
You have a demonstrated ability to interact with and cooperate across different functional organizations and a track record of applying innovative solutions to exponentially increase client satisfaction and support customer value. You are a proactive learner and creative problem solver who enjoys being in a fast-paced environment and enjoys interactions that lead to ultimate customer success and satisfaction. You have exceptionally strong project-management, marketing and social media skills, experience with delivery of communications on behalf of service based organizations, and you have supported technology applications. You strive to exceed customer expectations.
Project Management; Marketing; Social Media; Written and Verbal Communication; Event Coordination; Job Knowledge; Results Focused; Teamwork; Services Marketing
Education and Experience:
SAP’S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: firstname.lastname@example.org ). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations: Virtual – USA