Project Assistant, NS, Ref #18502 Equated to SG23 – Albany, NY


Under the direction of an Information Technology Specialist 4, SG-25, in the Public Safety Portfolio Geographic Information Systems (GIS) Office, the Project Assistant will support the NY-Alert application. The NY-Alert application is a mass notification system, supporting over 35 counties and over 25 State agencies. This position will provide support for customers and users, while assisting with upcoming milestones related to the recent transition of the application from an in-house system to a cloud hosted service. Specific duties include, but are not limited to:

  • Support of the NY-Alert program, including but not limited to: training new organizational administrators and new authorized notifiers; Administrative maintenance; Monitoring; Troubleshooting; Creation of new organizations and importing new users
  • Provide 24x7x365 afterhours support via on-call rotational duty assignments
  • Oversee the creation/modification of notifier, organization, and security roles and permissions
  • Oversee the importation of organizational or user data
  • Manage the Vendor development team to resolve issues as well as introduce new functionality and requested features
  • Oversee Quality Assurance and acceptance testing
  • Provide and interpret statistical data to management for capacity planning
  • Oversee the Indian Point nuclear power plant Joint Information Center (JIC) on behalf of NY-Alert for actual events, drills and exercises as needed
  • Coordinate with Public Safety Customer Care Center (CCC) as needed to resolve notifier issues (24x7x365)
  • Troubleshoot profiles, messages, reports, etc. with organizations, notifiers and/or subscribers
  • Train notifiers (in person or via the web) in group or one-on-one sessions
  • Prepare support/training documentation for new organizations, notifiers and subscribers
  • Provide in-person or online demonstrations of NY-Alert to interested organizations
  • Support the NYS Orders of Protection system in conjunction with the NYS Sheriffs Association


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