New York, NY
NBC Owned Television Stations is the division of NBCUniversal that includes 10 local television stations and their digital channels and websites, as well as a group of out-of-home properties and a production company. The ten stations produce and deliver compelling and unique local news, information and entertainment programming to viewers in the communities they serve, which include New York, Los Angeles, Chicago, Philadelphia, San Francisco, Dallas-Fort Worth, Washington, D.C., Miami, San Diego and Connecticut, with a goal of connecting to their audiences anytime and anywhere.
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. Comcast Corporation owns a controlling 51% interest in NBCUniversal, with GE holding a 49% stake.
Role Purpose: The Support Operations resource is responsible for monitoring and managing all user technical and operational support tickets while also working to resolution, manage any help desk calls, provide technical assistance to our internal teams, and perform as the appointed primary contact person for any system/technical outages as needed. He/She will also be responsible for engaging with the appropriate teams and 3rd party vendors where/when necessary to resolve any issues and requests as needed, while also providing any necessary feedback and/or updates via any associated tickets.